Refund Policy

1. Digital Product Refunds

If you purchased a digital product that is defective or not as described, you may request a refund within 7 days of purchase. Contact the creator directly through the platform to initiate a refund request.

2. Creator-Handled Refunds

Creators are responsible for handling product-specific refund requests. Each creator sets their own refund terms. Buyers should contact the creator of the product they purchased for refund assistance.

3. Platform Fees

Stazoo platform fees and payment processing fees are non-refundable. These fees are charged for the use of the platform infrastructure and payment processing services, regardless of whether a product refund is issued.

4. How to Request a Refund

• Reach out to the creator using the contact information on their store
• Include your order ID and reason for the refund request
• Allow the creator reasonable time to respond
• If the creator is unresponsive, contact Stazoo support

5. Disputes

If you and the creator cannot reach an agreement, Stazoo may mediate disputes at our discretion. Our decision in such cases is final.